Why Does My Website Not Work Correctly on Mobile?

Is your website not rendering correctly on mobile devices? Here are some important reasons why your site might not be working on mobile. Our website design Liverpool team also shares tips on overcoming this issues.

The Design is Not Mobile Responsive

This is the most common reason why most websites do not work on mobile devices. If your website is not mobile responsive, it will not adapt and resize to different screen sizes.

With the recent mobilegeddon update of Google, searches on mobile devices will work in favour of mobile responsive sites. If your website is not mobile responsive, it will not even show up in mobile results.

Solution: Contact some website design Liverpool agencies to get a quote for a fully responsive website. If you thought that a responsive website is expensive, think again. Blue Whale Media offers fully responsive, visually stunning and completely functional websites from £295 + VAT.

Poor Navigation

The navigation menu is a critical part of your website. If you have a lot of inner pages, and several navigation levels, your navigation needs to be optimised for mobile devices. The desktop version of your navigation menu will present a huge problem for visitors. They may end up spending a lot of time scrolling through your vertical menu looking for the right information.

On the other hand, if you include only top level pages on the mobile version of your website, you may not be able to retain your visitors’ attention for long.

Solution: Build a navigation menu that works on desktops. Then, look for ways to integrate the lower level pages on the respective main page. This way, your visitors will be able to navigate around your website if they want more information.


Pop-up banners are a great way to advertise your latest deals/offers or to convert your visitors into leads. However, these very forms, when viewed on a mobile device, can lead to a frustrating experience for your visitors.

Solution: A better idea is to use a small banner at the top or bottom of your site that allows your visitor to take action if they’re interested. This way, you are not blocking your visitors from doing what they actually intend to do.

Large Fingers

You have looked at every aspect of the design to ensure your website is mobile responsive. The site is quick to load, displays the content seamlessly, and even the CTAs are perfect.

However, have you forgotten to account for those users who might have fat thumbs?

Solution: Ask your website design Liverpool agency to increase the size of clickable elements. Be sure to provide enough space between elements so your visitors can easily click on the right buttons.

Need Further Help?

Ensure that your website does not make the mistakes outlined above. However, if you still think there’s something amiss and you’d like professional help, get in touch with our website design Liverpool team today. We will carry out an in-depth audit to find out what’s wrong with your website and deliver the right solution to ensure it’s completely mobile friendly.

Contact us on 01925 552050 now for a free website audit and consultation.

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