How to Get in Contact with Blue Whale Media

There are lots of ways you can reach Blue Whale Media and we are always here to help. It might be that you are an existing client looking for support or guidance although it could be that you’re a potential client looking for the right team and tools to make your ideas a reality. Either way, our amazing customer service qualified team are on hand.

We are just a phone call away

Our main contact method is through our telephone. One of our well-trained teams is always available to take your calls. We do our best to get answers and results as fast as possible so if we can’t help there and then we find the solutions and call you back pronto.
When we get business enquires they are usually handled over the phone, so we can transfer the call to our fountain of knowledge and managing director Gary Sweeney who is able to give the most detail about of services and packages. We also receive support requests which we directly give to our support staff.

Emails, not snail mail.

Not a fan of speaking on the phone? At Blue Whale Media we strive to reply as fast as we can, usually within half a working day. Anything outside business hours (9 AM – 5 PM). Is picked up first thing the following day. We primarily take and chase information, but we are happy to discuss anything. If you have any questions please contact info@bluewhalemedia.co.uk or J.burden@bluewhalemedia.co.uk.

Connect with us on Social Media

As social media becomes more and more popular it has started being used in various different ways. Blue Whale Media are on many popular social media such as Facebook, Twitter and Pinterest. Even our beloved office dogs have an Instagram. You can message us through these platforms and you can even like, comment and share.

Live Chat

If you are reading this on our website and you would like to contact us you may not have time to find our number or email address, this is why we have added a live chat to our site. Do you have a question and would like a reply within minutes? Jump into a live chat with our customer services advisors available from nine in the morning until five in the afternoon.

Support Site

Most of our web design clients have support from us. Support is one hour of our time per month to help, amend and tweak their site. To name a few, text editing and banner swapping. Included in support is all the vital and non-vital updates for software and security. If you have support but don’t wish to talk to an advisor or don’t have time, then you can submit your requests through our brand-new support site.

By using this method you pass your amendments straight to the support staff.

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