Why can having a Live Chat be so beneficial, and how do you set it up?
By being able to respond faster to a lead or a potential customer, it is going to give them a better impression rather than making them wait around. This will not also make them happy, but it will also have a significant impact on their potential to convert to a customer.
Live Chat is one of the quickest ways to connect with your customers. It didn’t always be as good as it is today. It did take about ten minutes to join. To only get a message saying to call your business. Now it has all changed, and Live Chat is one of the best tools for B2B businesses.
Responding faster gets you more leads
Most companies don’t respond fast enough to capture the number of potential leads. A lot of people want to be able to get an instant response, and when they don’t, you can miss out on potential leads. Waiting for more than 15 minutes to respond can lead to losing all of your potential customers.
In today’s world, people don’t want to wait for a response. Thousands of companies doing the same thing you are doing, so why should people wait for 30 minutes for a reply.
Help people when you are not there
What if you dont have time to reply all the time? If you run a small business, you might not be able to respond to answer every message that comes through to your Live Chat. This is why you can use bots. One of the best features that you will find on Live Chat is being able to customise responses based on common questions or respond with an automated bot that can assist.
How many times have you been on a site where you was looking at a product or service, and you were about to purchase, but you didn’t. This might be because you couldn’t find the answer to some questions you might have. This does happen on your website, as well. People might have particular questions that your FAQ’s doesn’t answer.
You can also have auto messaging before issues arrive. People won’t have to go all the way through your website to find the answer they need. All they need to do is now ask on a Live Chat.
How do you set it up?
When it comes to Live Chat system, the best one we have found and use on most of our sites is tawk.to. Twak has all the features that you need when it comes to a Live Chat.
When you have added Twak to your site, you can customise tawk.to match your brand colours, so it does not look like something you have just added to your site. When you have done this, you then can set up your welcome message. This is the first message that people will receive when they go on your site. This is the perfect opportunity to personalise your first engagement with a customer and help them with any problems they may encounter.